Frequently Asked Questions


Are The Products Original?

All Products listed on WP-heelp (such as themes, plugins, extensions, add-ons, scripts, templates and other software) are stored securely on our servers and obtained by downloading directly from its official distributors/developers/authors/.

None of files has been not modified and do not contain malware.

How to Install Themes and Plugins avoiding issues and errors?

Most of tools include documentation or you can easily find it on developers sites. Basically, In WordPress you have 2 ways to add or remove themes and plugins – direct method using GUI or server method using FTP. Before uploading files to website we recommend you first unzip downloaded tool and learn about it’s files.

If you try upload entire theme package with all extra files inside, it will display common error message that looks like: “The package could not be installed. The theme is missing the style.css stylesheet”.

Many tools especially themes include demos, templates, PSDs, plugins, child theme etc. So you have to locate uploadable and installable plugin / theme file that looks like <nameOFtool>.zip and upload it to your website.

Gui method using WordPress admin area:

  • Log in to your WordPress admin area.
  • Browse to Plugins or Appearance > Themes
  • Click on ‘Add New’.
  • Click ‘Upload’.
  • Browse and select the <nameOFtool>.zip to ‘Upload’.

Server method using FTP access:

  • Extract the folder from <nameOFtool>.zip
  • Upload the folder to /wp-content/themes/ or /wp-content/plugins/
  • Activate it in WordPress admin area.
  • Please read also article on WordPress.org for THEMES - official guide for Plugins

Some Plugins/Themes ask for License key. Do you provide it?

All Plugins and Themes for WordPress offered for sell or subscription on Wp heelp are distributed as Premium versions.

Warnings about lack of support / registration / license caused by software developers requests. Please ignore this messages. However some plugin’s authors prevent this notices to be closed by code implementation and remove “close” button from banners. So you can modify the code (open source under GNU license) to hide this annoying notices or simply use special plugins for this purposes from WordPress.org. Devtools recommends “Disable admin notices individually” plugin by Webcraftic.

We do not provide license keys. All Software presented on WP-heelp.com are licensed under GNU GPL.

“The GNU General Public License is a free, copyleft license for software and other kinds of works.” 

“This License giving you legal permission to copy, distribute and/or modify it.” 

“General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for them if you wish)” 

Do you provide technical support?

Yes, we provide limited basic support for software installation. If you need additional assistance we recommend ask Community, developers forums and web resources.

As mentioned all software provided “AS IS” from its developers and publishers so you should contact them directly for bug fixing and specific issues. Consider to hire Freelancer before asking for expensive paid support from trademark owners.

Do you provide automatic updates?

This option requires source code modification to change official upgrade repository url, adding new functions and parameters to original code, deploy additional security checks. Therefore you can download all plugins and themes from your account under “My Files” tab and perform the update manually using FTP or admin area panel.

Purchase and Refund. What payment systems are available?

We accept Credit Cards and payment Paypal. 

Please read our privacy policy before making purchase.

If the product does not work, does not meet expectations we accept refunds.